We hold most of our stock in Sussex, UK for items showing as in stock but excluding marble tables, we aim to dispatch out of our warehouse within 72 hours or 3 working days, from the date of order, for a kerbside or courier delivery.
For smaller and lighter items (eg: decor, lighting, single dining chairs, office chairs, side tables) delivery is via DPD and they will send updates to you via phone and/or email. You can then change delivery options via the DPD website.
For larger and heavier goods (eg: armchairs, fibreglass tables, pod chairs, large glass coffee tables and sofas) delivery is via pallet service to kerbside to protect them in transit. Once the item arrives at the depot closest to the delivery address, the depot are requested to call you directly to book in a suitable delivery date with you. Pallet deliveries are scheduled 9am - 5pm Monday to Friday and pallet companies do not provide short window times like smaller item couriers.
During the checkout process, the most effective delivery option will be calculated based on number of items, size of the item(s) and the UK destination area.
But as a guide please find our delivery services below:
- Small and medium items are sent via DPD
- Larger armchairs and heavier items delivered by TPN Pallet Courier
- For London or South East only you can select a 2 person van service option
- You can also select FREE collection from our warehouse at BN9 Sussex as an option and arrange your own courier
For larger orders or if ordering multiple items, please contact us at firstname.lastname@example.org prior to purchase and we can work out a tailored option and price for delivery to make it as cost efficient as possible.
For our full delivery procedures and more information please read our delivery information here.
If you have an issue with any item or wish to return your order because you have changed your mind, please contact us email@example.com to let us know.
Our standard returns policy for items bought is 30 days. This applies to all purchases, once we are notified within 14 days from date of receiving the goods.
Every effort will be made to ensure that the products you have ordered arrive undamaged and without defect. Please open and check your order within a reasonable time (usually 5 days) from receipt of your products and inform us of any transit damage problems immediately. All items and parts of items must be checked for any damage prior to assembly.
To view our full returns policy including how items must be returned to us and how we refund please read our returns information here.
Please feel free to get in touch to ask any questions you may have about our products or service. Simply email or phone using the relevant details below and we will call or email you back within 24 hours.
Sales enquiries: firstname.lastname@example.org
Order and stock enquiries: email@example.com
Call us: 01273 921522
Our business hours are 9:00am to 5:30pm Monday to Friday and our warehouse hours are 9:00am to 4:00pm Monday to Friday.
You can visit our Newhaven warehouse by appointment only, please book an appointment by clicking the button below.
The quality of the chairs are very good. Contact was good when needed.
Delivery time was longer than thought, but this was out of their hands - shipping, pandemic and brexit.
Generally very good and will be using again.
Beautiful, elegant, well made, and comfortable chairs. It was great to be able to have two to start, just in case, with four more from the same batch kept for us, which we, in fact, were then pleased to be able to increase to six. Charming and helpful service throughout and smooth (and well packed) delivery. What not to like Nothing! Many thanks!
Fast delivery, product in great condition, really pleased thank you
We are extremely pleased with the quality and look of these chairs. The customer service was exceptional. We ordered one chair initially to see if we would like them and Onske held five more for us until we had made up our mind. Our enquiries were dealt with promptly with phone calls returned quickly as promised. Delivery was next day. Customer service staff were courteous, helpful and went above and beyond expectations. Would highly recommend.
Ordered 6 of these to replace aged kitchen chairs around an oak table. Beautifully made chairs and incredibly comfortable.