We hold most of our stock in Sussex, UK for items showing as in stock but excluding marble tables, we aim to dispatch out of our warehouse within 72 hours or 3 working days, from the date of order, for a kerbside or courier delivery.
For smaller and lighter items (eg: decor, lighting, single dining chairs, office chairs, side tables) delivery is via DPD and they will send updates to you via phone and/or email. You can then change delivery options via the DPD website.
For larger and heavier goods (eg: armchairs, fibreglass tables, pod chairs, large glass coffee tables and sofas) delivery is via pallet service to kerbside to protect them in transit. Once the item arrives at the depot closest to the delivery address, the depot are requested to call you directly to book in a suitable delivery date with you. Pallet deliveries are scheduled 9am - 5pm Monday to Friday and pallet companies do not provide short window times like smaller item couriers.
During the checkout process, the most effective delivery option will be calculated based on number of items, size of the item(s) and the UK destination area.
But as a guide please find our delivery services below:
- Small and medium items are sent via DPD
- Larger armchairs and heavier items delivered by TPN Pallet Courier
- For London or South East only you can select a 2 person van service option
- You can also select FREE collection from our warehouse at BN9 Sussex as an option and arrange your own courier
For larger orders or if ordering multiple items, please contact us at firstname.lastname@example.org prior to purchase and we can work out a tailored option and price for delivery to make it as cost efficient as possible.
For our full delivery procedures and more information please read our delivery information here.
If you have an issue with any item or wish to return your order because you have changed your mind, please contact us email@example.com to let us know.
Our standard returns policy for items bought is 30 days. This applies to all purchases, once we are notified within 14 days from date of receiving the goods.
Every effort will be made to ensure that the products you have ordered arrive undamaged and without defect. Please open and check your order within a reasonable time (usually 5 days) from receipt of your products and inform us of any transit damage problems immediately. All items and parts of items must be checked for any damage prior to assembly.
To view our full returns policy including how items must be returned to us and how we refund please read our returns information here.
Please feel free to get in touch to ask any questions you may have about our products or service. Simply email or phone using the relevant details below and we will call or email you back within 24 hours.
Online Chat: Available on the lower right of the screen on our website
Social Media: Instagram messaging
Call us: 01273 257723
Our business hours are 9:00am to 5:30pm Monday to FridayVisits to our Newhaven warehouse are weekdays by appointment. Please contact us.
Fantastic range. Prompt delivery. Superb quality
Always wanted this style of recliner, and sort out the best quality option I could. I wasn’t disappointed - real leather and very well put together. Also, service was great. Speedy email response, had samples to review, the ordering was smooth and the items came within 4-6 weeks. The “white glove” delivery team were amazing too. No complaints!
We literally were so impressed with the service from our initial enquiry through to the delivery. Our chair is simply stunning, delivered in very secure packaging. Couldn’t be happier!
I received the chair almost two weeks ago and I'm delighted with my purchase. Leaving aside any subjective stuff about Mid-Century Modern 670 & 671 replicas I'll comment that the packaging was comprehensive, doing a lot to mitigate any potential damage to the chair in transit. The quality of the leather is sublime, but I don't have a point of comparison for it so i'll just say that it's soft, resilient, and flawless. Likewise, the cushions are removable, not permanently affixed to the chair, and on removing a cushion you can see that the plywood has been veneered on both sides. Expensive? Yes. Worth the money? Also yes.
Very comfortable and stylish chair. One of the most comfortable chairs I’ve sat in. Exactly what I had hoped it would be. Excellent service from Onske when I wanted it delivered on a specific day