We hold most of our stock in Sussex, UK for items showing as in stock but excluding marble tables, we aim to dispatch out of our warehouse within 72 hours or 3 working days, from the date of order, for a kerbside or courier delivery.
For smaller and lighter items (eg: decor, lighting, single dining chairs, office chairs, side tables) delivery is via DPD and they will send updates to you via phone and/or email. You can then change delivery options via the DPD website.
For larger and heavier goods (eg: armchairs, fibreglass tables, pod chairs, large glass coffee tables and sofas) delivery is via pallet service to kerbside to protect them in transit. Once the item arrives at the depot closest to the delivery address, the depot are requested to call you directly to book in a suitable delivery date with you. Pallet deliveries are scheduled 9am - 5pm Monday to Friday and pallet companies do not provide short window times like smaller item couriers.
During the checkout process, the most effective delivery option will be calculated based on number of items, size of the item(s) and the UK destination area.
But as a guide please find our delivery services below:
- Small and medium items are sent via DPD
- Larger armchairs and heavier items delivered by TPN Pallet Courier
- For London or South East only you can select a 2 person van service option
- You can also select FREE collection from our warehouse at BN9 Sussex as an option and arrange your own courier
For larger orders or if ordering multiple items, please contact us at firstname.lastname@example.org prior to purchase and we can work out a tailored option and price for delivery to make it as cost efficient as possible.
For our full delivery procedures and more information please read our delivery information here.
If you have an issue with any item or wish to return your order because you have changed your mind, please contact us email@example.com to let us know.
Our standard returns policy for items bought is 30 days. This applies to all purchases, once we are notified within 14 days from date of receiving the goods.
Every effort will be made to ensure that the products you have ordered arrive undamaged and without defect. Please open and check your order within a reasonable time (usually 5 days) from receipt of your products and inform us of any transit damage problems immediately. All items and parts of items must be checked for any damage prior to assembly.
To view our full returns policy including how items must be returned to us and how we refund please read our returns information here.
Please feel free to get in touch to ask any questions you may have about our products or service. Simply email or phone using the relevant details below and we will call or email you back within 24 hours.
Online Chat: Available on the lower right of the screen on our website
Social Media: Instagram messaging
Call us: 01273 921522
Our business hours are 9:00am to 5:30pm Monday to Friday and our warehouse hours are 9:00am to 4:00pm Monday to Friday.
You can visit our Newhaven warehouse by appointment. Please contact us.
Eames style mid century 670 lounge chair and 671 ottoman
I have thought about buying one of these iconic classics for maybe 10 years but have always been cautious about the endless copies from so many sources. I was happy to pay significantly more than hte lowest prices out there if I could be confident that this would not be a poorly finished and disappointing copy.
Onske seemed to fit the bill and so I weent ahead and ordered. I was very impressed and reassured by hteir website detail adn even more so by the customer service. I got a call to arrange my delivery which answered all my questions and made sure delivery could be at my convenience (this was a must). On the day the delivery driver ensured I had enough notice to be ready for his arrival.
Don’t be under any misapprehension this is a substantial delivery, coming on a palate in two sizable boxes. I don’t think I have seen any more substantial cardboard boxes. Delivery is to the curtsied/front door so be prepared for unboxing before you can take the chair at least inside. I would recommend having two reasonably agile people on hand to undertake unboxing.
The packaging is extrordinarily well done and cosetting of the chair and ottoman excluding any chance of a scratch etc.
Once in place the chair is a thing of beauty, even more so than the photos, the build quality looks to be impeccable, and I am enjoying spending a lot of time in it listening to music.
One caution I would offer is that this is not a design that offers a high back so if you were wanting a headrest and are anywhere near average adult male height this is probably not the chair for you. I an 1.85m and it is ideal for reading and listening for me as I do not mind not having a headrest for this use.
Once I decided that I wanted an Eames chair, I put a bit of research into finding the best one. There are lots of replicas out there (indeed, the one from Onske is a replica), but of varying quality. The market is awash with models around £400-£600. The last thing I would want, though, is to. be paying 3x the price for exactly the same chair. As such, I ordered a leather sample from one of the retailers of the cheap Eames chair. When the leather came, I wasn't very impressed. So, I took the plunge and ordered the one from Onske. And, I've been pleased. I like the quality of the leather and the chair seems to be well made.
We purchased the 670 mid century lounge chair and ottoman after some considerable research , and in my view this is as close to the real thing as replicas can come. The leather is beautifully soft and supple and the chair is well finished. This is a good quality piece of furniture in its own right reproduction or not.
The only comment I would make is that if you live in a flat, or a house that opens onto the pavement, you might want to consider the‘white glove’ delivery otherwise you are literally left with a pallet and a large box on the doorstep which won’t fit through the door - we were left unpacking in the front garden!
Great service, swift delivery, perfect Chair.
5* - Can’t fault Onske for the quality, comfort and customer care, although the communication and service from the courier needs to improve.