We hold most of our stock in Sussex, UK for items showing as in stock but excluding marble tables, we aim to dispatch out of our warehouse within 72 hours or 3 working days, from the date of order, for a kerbside or courier delivery.
For smaller and lighter items (eg: decor, lighting, single dining chairs, office chairs, side tables) delivery is via DPD and they will send updates to you via phone and/or email. You can then change delivery options via the DPD website.
For larger and heavier goods (eg: armchairs, fibreglass tables, pod chairs, large glass coffee tables and sofas) delivery is via pallet service to kerbside to protect them in transit. Once the item arrives at the depot closest to the delivery address, the depot are requested to call you directly to book in a suitable delivery date with you. Pallet deliveries are scheduled 9am - 5pm Monday to Friday and pallet companies do not provide short window times like smaller item couriers.
Delivery costs
During the checkout process, the most effective delivery option will be calculated based on number of items, size of the item(s) and the UK destination area.
But as a guide please find our delivery services below:
- Small and medium items are sent via DPD
- Larger armchairs and heavier items delivered by TPN Pallet Courier
- For London or South East only you can select a 2 person van service option
- You can also select FREE collection from our warehouse at BN9 Sussex as an option and arrange your own courier
For larger orders or if ordering multiple items, please contact us at sales@onske.co.uk prior to purchase and we can work out a tailored option and price for delivery to make it as cost efficient as possible.
For our full delivery procedures and more information please read our delivery information here.
Returns
If you have an issue with any item or wish to return your order because you have changed your mind, please contact us sales@onske.co.uk to let us know.
Our standard returns policy for items bought is 30 days. This applies to all purchases, once we are notified within 14 days from date of receiving the goods.
Every effort will be made to ensure that the products you have ordered arrive undamaged and without defect. Please open and check your order within a reasonable time (usually 5 days) from receipt of your products and inform us of any transit damage problems immediately. All items and parts of items must be checked for any damage prior to assembly.
To view our full returns policy including how items must be returned to us and how we refund please read our returns information here.
Please feel free to get in touch to ask any questions you may have about our products or service. Simply email or phone using the relevant details below and we will call or email you back within 24 hours.
Email: sales@onske.co.uk
Online Chat: Available on the lower right of the screen on our website
Social Media: Instagram messaging
Call us: 01273 257723
Our business hours are 9:00am to 5:30pm Monday to Friday
Visits to our Newhaven warehouse are weekdays by appointment. Please contact us.Over the moon with my purchase , so very comfy and the quality is superb , feel good factor 10 , definitely recommend
We were able to view the chair and test it for comfort. We chose the colour and finish that we liked. The delivery was excellent and helpful. We are very pleased with the product and it is very comfortable
Really well made and a joy to look at and sit in.....very authentic when compared to an original.
Ive had the Eames Chair and Ottoman I bought from Onske a few months now and I love them. I did a lot of research to find a supplier of a high quality chair that didn’t cost a fortune. I came across a lot of cheap copies from other suppliers that probably wouldn’t have lasted long. The Onske EamesCchair isn’t cheap, but it’s high quality without being overly expensive. The staff were so helpful. I made a trip to the warehouse before deciding to buy from Onske, because I wanted to check how the chair had been constructed and the quality of the materials used. Onske were only too happy to answer all my questions and even took a chair apart to show me how it had been manufactured. I love the chair and would happily buy more furniture from Onske.
The showroom were pretty helpful when I ordered an item which wouldn’t be delivered in time for Christmas.. and it arrived on time. I could have had more help in understanding leather and wood colours and options.. but that was more my fault! I paid for 2 people to bring the chair in, only one came do getting the chair into the house was tricky.
Overall, a lovely chair and good service. Thanks