We hold most of our stock in Sussex, UK for items showing as in stock but excluding marble tables, we aim to dispatch out of our warehouse within 72 hours or 3 working days, from the date of order, for a kerbside or courier delivery.
For smaller and lighter items (eg: decor, lighting, single dining chairs, office chairs, side tables) delivery is via DPD and they will send updates to you via phone and/or email. You can then change delivery options via the DPD website.
For larger and heavier goods (eg: armchairs, fibreglass tables, pod chairs, large glass coffee tables and sofas) delivery is via pallet service to kerbside to protect them in transit. Once the item arrives at the depot closest to the delivery address, the depot are requested to call you directly to book in a suitable delivery date with you. Pallet deliveries are scheduled 9am - 5pm Monday to Friday and pallet companies do not provide short window times like smaller item couriers.
During the checkout process, the most effective delivery option will be calculated based on number of items, size of the item(s) and the UK destination area.
But as a guide please find our delivery services below:
- Small and medium items are sent via DPD
- Larger armchairs and heavier items delivered by TPN Pallet Courier
- For London or South East only you can select a 2 person van service option
- You can also select FREE collection from our warehouse at BN9 Sussex as an option and arrange your own courier
For larger orders or if ordering multiple items, please contact us at email@example.com prior to purchase and we can work out a tailored option and price for delivery to make it as cost efficient as possible.
For our full delivery procedures and more information please read our delivery information here.
If you have an issue with any item or wish to return your order because you have changed your mind, please contact us firstname.lastname@example.org to let us know.
Our standard returns policy for items bought is 30 days. This applies to all purchases, once we are notified within 14 days from date of receiving the goods.
Every effort will be made to ensure that the products you have ordered arrive undamaged and without defect. Please open and check your order within a reasonable time (usually 5 days) from receipt of your products and inform us of any transit damage problems immediately. All items and parts of items must be checked for any damage prior to assembly.
To view our full returns policy including how items must be returned to us and how we refund please read our returns information here.
Please feel free to get in touch to ask any questions you may have about our products or service. Simply email or phone using the relevant details below and we will call or email you back within 24 hours.
Sales enquiries: email@example.com
Order and stock enquiries: firstname.lastname@example.org
Call us: 01273 921522
Our business hours are 9:00am to 5:30pm Monday to Friday and our warehouse hours are 9:00am to 4:00pm Monday to Friday.
You can visit our Newhaven warehouse by appointment only, please book an appointment by clicking the button below.
Emails were initially ignored and telpephone service was waste of breath (only response email in) but once contact established everything was fine from there on. Product and delivery alone would have merited higher ratings.
Hi J, and thank you for your review. Our apologies for the delayed responses initially. As an independent retailer we have struggled a little with response times over the past months due to staffing and Covid situation and taking your comments on board to improve on this.
I was thrilled with these beautifully crafted chairs. They are quite unusual looking but beautiful. They work very well in my modern home. The wood grain is really eye catching and the cashmere seat is a lovely contrast. Friends always noticed them when visiting. Great service from Onske and prompt delivery with tracking. Highly recommend Onske as a business to deal with.