We hold most of our stock in Sussex, UK for items showing as in stock but excluding marble tables, we aim to dispatch out of our warehouse within 72 hours or 3 working days, from the date of order, for a kerbside or courier delivery.
For smaller and lighter items (eg: decor, lighting, single dining chairs, office chairs, side tables) delivery is via DPD and they will send updates to you via phone and/or email. You can then change delivery options via the DPD website.
For larger and heavier goods (eg: armchairs, fibreglass tables, pod chairs, large glass coffee tables and sofas) delivery is via pallet service to kerbside to protect them in transit. Once the item arrives at the depot closest to the delivery address, the depot are requested to call you directly to book in a suitable delivery date with you. Pallet deliveries are scheduled 9am - 5pm Monday to Friday and pallet companies do not provide short window times like smaller item couriers.
Delivery costs
During the checkout process, the most effective delivery option will be calculated based on number of items, size of the item(s) and the UK destination area.
But as a guide please find our delivery services below:
- Small and medium items are sent via DPD
- Larger armchairs and heavier items delivered by TPN Pallet Courier
- For London or South East only you can select a 2 person van service option
- You can also select FREE collection from our warehouse at BN9 Sussex as an option and arrange your own courier
For larger orders or if ordering multiple items, please contact us at sales@onske.co.uk prior to purchase and we can work out a tailored option and price for delivery to make it as cost efficient as possible.
For our full delivery procedures and more information please read our delivery information here.
Returns
If you have an issue with any item or wish to return your order because you have changed your mind, please contact us sales@onske.co.uk to let us know.
Our standard returns policy for items bought is 30 days. This applies to all purchases, once we are notified within 14 days from date of receiving the goods.
Every effort will be made to ensure that the products you have ordered arrive undamaged and without defect. Please open and check your order within a reasonable time (usually 5 days) from receipt of your products and inform us of any transit damage problems immediately. All items and parts of items must be checked for any damage prior to assembly.
To view our full returns policy including how items must be returned to us and how we refund please read our returns information here.
Please feel free to get in touch to ask any questions you may have about our products or service. Simply email or phone using the relevant details below and we will call or email you back within 24 hours.
Email: sales@onske.co.uk
Online Chat: Available on the lower right of the screen on our website
Social Media: Instagram messaging
Call us: 01273 921522
Our business hours are 9:00am to 5:30pm Monday to Friday and our warehouse hours are 9:00am to 4:00pm Monday to Friday.
You can visit our Newhaven warehouse by appointment. Please contact us.
Customer Reviews
We purchased this chair for our office at home, and it hasn’t disappointed. Beautiful quality and extremely comfortable. We love it!
Love the chair. The olive colour looks great and it’s incredibly comfortable and high quality.
As always with items in stock the delivery happened quicker than I could cope with (which is fine as its easy to select the delivery date from the courier Onske use).
Packaging superb as always. I went for the matt black hardware and tan leather after lots of deliberating - needless to say I love it - the polished chrome looks great too but the matt black gives this classic a modern touch.
Things to note: it is about 1 inch taller than the EA219 at the lowest setting (on casters) and understandably is not as comfortable for long desk session. Adding a nice cushion for lumbar support helps for longer desk sessions and also adds to the aesthetic.
It is a simply stunning chair and has been my main office chair since ordering.
Excellent quality office chair.