We hold most of our stock in Sussex, UK for items showing as in stock but excluding marble tables, we aim to dispatch out of our warehouse within 72 hours or 3 working days, from the date of order, for a kerbside or courier delivery.
For smaller and lighter items (eg: decor, lighting, single dining chairs, office chairs, side tables) delivery is via DPD and they will send updates to you via phone and/or email. You can then change delivery options via the DPD website.
For larger and heavier goods (eg: armchairs, fibreglass tables, pod chairs, large glass coffee tables and sofas) delivery is via pallet service to kerbside to protect them in transit. Once the item arrives at the depot closest to the delivery address, the depot are requested to call you directly to book in a suitable delivery date with you. Pallet deliveries are scheduled 9am - 5pm Monday to Friday and pallet companies do not provide short window times like smaller item couriers.
During the checkout process, the most effective delivery option will be calculated based on number of items, size of the item(s) and the UK destination area.
But as a guide please find our delivery services below:
- Small and medium items are sent via DPD
- Larger armchairs and heavier items delivered by TPN Pallet Courier
- For London or South East only you can select a 2 person van service option
- You can also select FREE collection from our warehouse at BN9 Sussex as an option and arrange your own courier
For larger orders or if ordering multiple items, please contact us at email@example.com prior to purchase and we can work out a tailored option and price for delivery to make it as cost efficient as possible.
For our full delivery procedures and more information please read our delivery information here.
If you have an issue with any item or wish to return your order because you have changed your mind, please contact us firstname.lastname@example.org to let us know.
Our standard returns policy for items bought is 30 days. This applies to all purchases, once we are notified within 14 days from date of receiving the goods.
Every effort will be made to ensure that the products you have ordered arrive undamaged and without defect. Please open and check your order within a reasonable time (usually 5 days) from receipt of your products and inform us of any transit damage problems immediately. All items and parts of items must be checked for any damage prior to assembly.
To view our full returns policy including how items must be returned to us and how we refund please read our returns information here.
Please feel free to get in touch to ask any questions you may have about our products or service. Simply email or phone using the relevant details below and we will call or email you back within 24 hours.
Online Chat: Available on the lower right of the screen on our website
Social Media: Instagram messaging
Call us: 01273 257723
Our business hours are 9:00am to 5:30pm Monday to FridayVisits to our Newhaven warehouse are weekdays by appointment. Please contact us.
I came to Onske's warehouse a while ago and took a look at several models but preferred the 670. It's a very comfy chair and the footstool is useful two ways. It's main purpose and a spare chair.
I rarely every buy items unseen, but with COVID there is little choice. It was my dream to own the iconic lounge chair, but hard to justify the price tag. This chair is identical in every way, and despite the delays in delivery (COVID so not Onske’s fault ) I would happily buy another from them.
My dream chair that I’ve always wanted. I read up on the website at the reviews which where all very positive. I received my new purchase on Wednesday and was not disappointed it’s perfect just I’d hope for. Looks real quality and feels 100% real upon detailed inspection. I’m so pleased can recommend 10/10.
Can’t wait for the weekend with my head phones on whiskey and relaxing. Thank you Onske.
Can not fault this beautiful chair, the leather is wonderfully soft and so comfortable...just one very tiny annoyance... the very stylish feet in brushed stainless come to a very very small point which are leaving tiny marks on my floors and I really do not want to put felt feet on them!!
to end on a high the delivery was superb and the guys unpacked, took the packing away and even put the chair where I asked - great service.
Excellent service from Martina, coureous delivery and extremely pleased with the chair. For other buyers just a bit of advice: the box didn't fit through the front door so I had to unpack it on the front path! Hardly a fault of Onske though!