We hold most of our stock in Sussex, UK for items showing as in stock but excluding marble tables, we aim to dispatch out of our warehouse within 72 hours or 3 working days, from the date of order, for a kerbside or courier delivery.
For smaller and lighter items (eg: decor, lighting, single dining chairs, office chairs, side tables) delivery is via DPD and they will send updates to you via phone and/or email. You can then change delivery options via the DPD website.
For larger and heavier goods (eg: armchairs, fibreglass tables, pod chairs, large glass coffee tables and sofas) delivery is via pallet service to kerbside to protect them in transit. Once the item arrives at the depot closest to the delivery address, the depot are requested to call you directly to book in a suitable delivery date with you. Pallet deliveries are scheduled 9am - 5pm Monday to Friday and pallet companies do not provide short window times like smaller item couriers.
Delivery costs
During the checkout process, the most effective delivery option will be calculated based on number of items, size of the item(s) and the UK destination area.
But as a guide please find our delivery services below:
- Small and medium items are sent via DPD
- Larger armchairs and heavier items delivered by TPN Pallet Courier
- For London or South East only you can select a 2 person van service option
- You can also select FREE collection from our warehouse at BN9 Sussex as an option and arrange your own courier
For larger orders or if ordering multiple items, please contact us at sales@onske.co.uk prior to purchase and we can work out a tailored option and price for delivery to make it as cost efficient as possible.
For our full delivery procedures and more information please read our delivery information here.
Returns
If you have an issue with any item or wish to return your order because you have changed your mind, please contact us sales@onske.co.uk to let us know.
Our standard returns policy for items bought is 30 days. This applies to all purchases, once we are notified within 14 days from date of receiving the goods.
Every effort will be made to ensure that the products you have ordered arrive undamaged and without defect. Please open and check your order within a reasonable time (usually 5 days) from receipt of your products and inform us of any transit damage problems immediately. All items and parts of items must be checked for any damage prior to assembly.
To view our full returns policy including how items must be returned to us and how we refund please read our returns information here.
Please feel free to get in touch to ask any questions you may have about our products or service. Simply email or phone using the relevant details below and we will call or email you back within 24 hours.
Email: sales@onske.co.uk
Online Chat: Available on the lower right of the screen on our website
Social Media: Instagram messaging
Call us: 01273 257723
Our business hours are 9:00am to 5:30pm Monday to Friday
Visits to our Newhaven warehouse are weekdays by appointment. Please contact us.Customer Reviews
These chairs are beautiful, well made and very comfortable. As we needed them to match a table we already had the team at Onske went above and beyond to help us get a set of four that were a perfect match and look amazing. We were very impressed with the care, attention and level of service we received from Martina and all the team at Onske. I would recommend this company and would give more then 5 stars if I could!
Very good. A member of the Onske team responded to my question before I placed the order. Another time, a member helpfully questioned me to be sure before the order was dispatched.
The item itself is really well made. There is a lovely grain to the wood that is enhanced by the soaping method that brings out the character of the wood. The chairs are sturdy, not heavy and really comfortable to sit in. I was worried the short arms would hinder how you sit in the chair but this is not the case at all; you get the function of being able to rest your elbows on them without the bulkiness if a full arm getting in the way. I bought these with a Tulip Table and they slide underneath incase anyone is wondering about that.
In terms of Onske and specifically Martina - I am so impressed. Martina couldn’t have been more helpful and the level of service that I received was fantastic. I’ve bought items from Onske over the years and I will continue to do so because of the quality of the products and the way they treat their customers.
Lastly - the delivery and installation guys were equally as good. Arrived on time, quick, efficient and took all the packaging away.
Thank you Adam for your lovely review. It is greatly appreciated. Please may we ask permission to use your photo on our Instagram feed as you have created such a lovely setting there for the table and chairs. We appreciate your business and wishing you and yours a very happy 2023. Kind regards, Martina and team.
I had a great experience and love the chaise. Knocked one star as the chairs don’t quite look like the photo. They’re a bit darker.
Fantastic design my parents were both extremely happy with the choice , beautiful very high quality chairs
We received them in less than 20gours from placing the order
Amazing company