Frequently Asked Questions

Our entire business is based on transparency, customer service and good online retailing practices. If you do not find the answer to your questions here or on other pages please feel free to contact us anytime on 00 44(0)1273 921522 to clarify anything at all, no matter how small the query is.

Q. How are my items delivered?

We use the pallet network, Scheneker, Khuene and Nagel, Parcelforce, DPD and Royal Mail. Larger and heavy items will be sent on a pallet service.

Delivery normally takes  2-4 working days on the national pallet network and overnight with DPD, depending on the location it is going to. All national carriers are only insured for door-step delivery due to insurance regulations. Drivers will assist when they can, at their discretion, but we cannot demand that they do so.

We will advise via email if an item requires extra people at hand to lift into situ or to carry into the property, (eg large marble tables require 2-3 people). See further information on our delivery methods at http://onske.co.uk/pages/delivery-returns

Q. What type of leather and upholstery is used on your sofas and lounge chairs?

We deal with only a small handful of manufacturers, with whom we have a good business relationship, based on their experience and knowledge that we and our customers expect only the very best in finish, materials and detail. Our furniture manufacturers have been in business for over 15 years and also like to maintain their reputation for producing high quality goods.

Our standard level leather is Italian semi-aniline. Going up a level, we have corrected top grain and full aniline and finally at the ultra-premium end, we have waxed aniline. Pricing is based on which type of leather you choose, however, all goods on site are in a high quality upholstery. We do not sell faux or bonded leather on any of our furniture, with the exception of some of our aviator aluminium range, which is offered with faux vintage options.

Q. Where do you deliver to?

We deliver across the British Isles and certain overseas destinations. Delivery costs are automatically calculated on the weight of items added to cart, however, if you are looking to purchase multiple items at the same time, then call us on 01273 921522 or email us at sales@onske.co.uk and we will work out the most cost effective method to get all goods to you.

Q. What happens if I want to change, return or cancel my purchase?

That is absolutely fine. You have 7 days to return your purchase in its original packaging and without any damage. Original box and packaging is required for any returning item to be re-collected by couriers so please ensure you retain this until you are satisfied with the item(s) upon arrival.

NB: For office chairs, please do not attach the gas lift,(as it locks into place making them difficult to repackage for a return ) until you are happy with the chair after inspecting it.

We ask that you inspect the goods upon arrival. If you sign for them as 'unchecked', this allows us recourse with a courier for any damage in transit.

Within 7 days after the delivery date, let us know in writing that you wish to cancel. Then, within 14 days after the date of delivery just return the item(s) to us in saleable condition in the original packaging. You may exchange the order for another item, or receive a full refund. Please note that the return shipping cost must be paid by you, we will however assist when possible by liaising with you and couriers to organise a returning item.The right to cancel only applies if we receive notification and return of the goods in accordance with these terms.

Q. Which payment methods do you accept?

We can accept payment for orders through the following channels:

  1. Credit and Debit Card – Payment can be made through the website with all major credit or debit cards including American Express, Visa, Mastercard and via ApplePay.
  2. Paypal - and you do not need to be a member of Paypal to make a payment. Our Paypal address for payments is sales@onskeinteriors.com
  3. Bank Transfer – Payment can be made via BACs or IBAN transfer to our bank account. We will issue a proforma invoice as required for business sales. Please do not send a bank transfer without contacting us first.
  4. Cheques – we are happy to accept cheques and postal orders, made payable to Onske Interiors Ltd. Please note we will not be able to dispatch items until funds have cleared through the banking process which can take up to 10 days.

Q. Do you have a showroom?

We have warehousing in Sussex and by saving on the costs of high street retail units, we can pass on these savings to our customers. We invest heavily in our online systems, ensuring they are as helpful as possible, as this is how many people prefer to shop these days.  We are also available to speak with on the phone at 01273921522 at any time to discuss any aspect of the product and to answer any other questions you may have.

Q. Do the items sold on your website come with any sort of guarantee or warranty?

All products supplied have a manufacturer's warranty of one year. This is in addition to your statutory rights as a consumer under the Sale of Goods Act.

Q. Can you send out colour swatches of leather used?

Yes. Please contact us and we can post such out if required.

Q. Can I order by phone?

Yes. Please feel free to call us on +44 (0)1273 921522 if you prefer and we can talk you through the order and delivery over the phone. We are available in person to speak with from 9am to 6pm daily Monday to Saturday.

Q. Can I see previous client testimonials or references?

Yes. We list recent customer testimonials or our website, view here and, with their permission, we are happy to put you in touch with previous customers.

Q. Is Online payment secure?

All transaction information passed between merchant sites and the Shopify merchant pay system, which is run by Stripe, is encrypted using 128-bit SSL certificates. We choose Shopify as our ecommerce platform for its robust security aspect and you can be completely secure in the knowledge that nothing you pass through us or our website can be examined, used or modified by any third parties attempting to gain access.

Q. Where are Onske's products manufactured?

We source materials, suppliers and manufacturers globally as well as locally, for example some accessories and lighting come from the Italy, France and the Netherlands along with other UK suppliers, leather used in the designer inspired range is Italian as it is of a higher grade and quality. Woods, fabrics and veneers are sourced internationally. Reclaimed timbers come from India and South East Asia. Our designer replica products are assembled in Asia, primarily due to labour costs, they are inspected and signed off by our manufacturer, shipped and given a further final check at our warehouse prior to dispatch.

Q. Are your designer inspired products originals?

Our designer inspired product range are extremely high quality reproductions of the original designs and exceptionally well made pieces of furniture in their own right. We are not the licensed manufacturers of the products, items are not produced by the actual designer nor are they affiliated with the official manufacturers. Any mention of the designer, original product, or original manufacturer name is for comparison purposes only but we aim to stay as true as possible to the original design remit, in terms of quality, detail and finish.

Q. Do you supply contract, commercial and hospitality sectors?

Yes. We do not list all our ranges on our website. We provide our commercial clients, (including interior design firms, architects, builders and developers, SME's and the hotel and hospitality sector) with tailor made quotations based on their specific requirements. Please call us to discuss. We offer discounts to both personal and commercial clients on volume orders.

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