FAQ
Terms & Conditions

The following terms and conditions apply to all transactions that take place on www.onskeinteriors.com and www.onske.co.uk website. The use of this site indicates your acceptance of these terms and conditions. The placement of an order indicates your acceptance of these terms and conditions. Please read them carefully or print a copy for your future reference.

General

These terms and conditions do not affect your statutory rights. To order goods through this website you must be at least 18 years of age. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

Warranty

All of our products are covered by a 1 Year manufacturers warranty. If the product is received and there is a problem you must inform us within 7 days of receipt. Please check your product upon delivery. If an item is visually damaged upon delivery, it must be signed as ‘damaged’.You must retain the original packaging for any return.

The warranty starts on the day following your receipt of the product. If there is a problem with your product please contact us where we will assist.

The warranty does not include buttons on sofas or chairs as they do have a tendency to catch so are not associated to any manufacturing defect.

Product Information

The product specifications, images and other information published on our website have been gathered from information provided by suppliers, manufacturers, publications, or gathered from public-domain sources. We always endeavour to ensure this information is as accurate and amended as soon as possible. We cannot however guarantee the reliability or the accuracy of the information contained within its pages. All actions taken by the user of the website are the responsibility of the individual.

Typographical Errors

In the event any product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account in the value of the incorrect price (including delivery charges).

Availability of Products

Products and services are subject to availability and may be withdrawn at any time. If we are unable to supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods. Many items offered for sale on this website are in stock and available for swift delivery. Items that are not in stock are ordered in from our manufacturer and may take up to 12 weeks for manufacture and delivery. Please contact us to check availability and lead times. Custom orders are non refundable. Items not in stock or pre-ordered may be delayed in transit due to circumstances outside of our control. We will notify you promptly if such delays occur.

Product Guarantees

All products supplied are covered by the terms and conditions of the Manufacturers Guarantee for a period of 12 months. Your goods will be repaired by us or replaced if deemed unrepairable, should the product develop a manufacturers fault within twelve months from the date of purchase. This guarantee specifically excludes faults caused by accident, neglect, and misuse and upholstery buttons, due to their nature of snagging are also excluded from any guarantee.

Should your product develop a fault within the first fourteen days of purchase you many return your goods for a full refund providing you return the goods in the same condition and in the original packaging as supplied. This does not affect any statutory rights that you may have.

Payment Methods

We accept all major credit and debit cards including Visa/Visa Electron, American Express, MasterCard and Switch/Maestro. Your order will only be processed once authorisation of your credit card has been properly received by our ecommerce system which is powered by Stripe. You may also pay by Paypal Express payments and you do not need to be a member of paypal to make a payment. Cheque or postal orders are also acceptable, although we cannot dispatch the goods until payment has been cleared, which can take up to 10 days. BACS payments may also be sent to our company account.

Cancellation of Orders / Returned Goods

If you are not totally satisfied with your purchase for any reason, you have the right to cancel your order within 7 working days from date of delivery for a full credit or refund less any applicable delivery charges.(See our Delivery & Returns)

If a bespoke order item is being returned as new or as unsuitable, a 20% restocking fee is applied.

It remains your responsibility to return items in a saleable condition in their original box and packaging.

You will be wholly responsible for the return of the goods and any associated costs of return. Goods received back incomplete, damaged or in any condition other than saleable, will be returned to you and the cost of return carriage charged to your account. Prior to returning any products, please contact us within 7 days from the date of delivery. If you do not return goods within 7 days after you have informed us that you wish to cancel your order, your right to cancel will be revoked. The cancellation must be put into writing and received within the 7-day period.

Delivery Times

Delivery of stock items will normally be made within 3-7 working days from clearance of payment. We shall endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes outside of our control.

Any dates we specify for the delivery of the goods are approximate and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay in delivery of the goods.

Delivery is to doorstep only.  A driver may assist to another location at his discretion but we cannot guarantee this. Please do not order large or heavy items expecting a white-glove service however we can organise extra options, at a charge, if arranged in advance.

Other

You will own the goods once we have received your payment in full. We do not offer any credit facilities on retail items. We will issue you with an electronic receipt of order confirmation once we have received your order. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. These terms and conditions are subject to change at any time without prior notice to you.

Trade Marks & Regulations

All the designer inspired furnishings pictured on our web site are reproduced from designs originally designed in the mid 20th century. Therefore the items are NOT original items. They are made to the highest quality and replicate the essence of the original designs. All items comply with UK fire regulations 1988. Designers and resellers should note that these items should not be resold as originals nor speculate, suggest or otherwise lead anyone to believe more than the items being a quality reproduction.

General Terms & Conditions of Trade

.1 "Buyer" means the person and/or organization who buys or agrees to buy the Goods from the Supplier;

1.2 "Consumer" shall have the meaning as described in section 12 of the Unfair Contract Terms Act 1977;

1.3 "Consumer Buyer" is a Buyer who is a Consumer.

1.4 "Contract" means the contract between the Supplier and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions;

1.5 "Goods" or "Products" means the items that the Buyer agrees to buy from the Supplier;

1.6. "Made to Order Goods" means items which are bespoke or custom made, which have been made, modified to the Buyer's own taste, adapted or altered in any way by the Supplier in accordance with the Buyer's own specification and choice. So, for example, where the Buyer chooses the fabric and finish of furniture, this is made to order.

1.7. "Supplier" means Onske. A company registered in England and Wales as Onske Interiors Limited. Whose VAT number is 211977506.

1.8. "Terms and Conditions" means these terms and conditions but will also include any special terms and conditions agreed in writing by the Supplier;

1.9. "Website" means www.onske.co.uk

1.10. "Working Days" means any Monday to Friday from 8am to 5pm GMT excluding all Public and bank holidays in England and Wales.

 

Conditions

 

2.1. These Terms and Conditions apply to all contracts for the sale of Goods by the Supplier to the Buyer and will prevail over any other communication, agreement or documentation from the Buyer. Nothing in these Terms and Conditions is intended to affect a Buyer's statutory rights as a Consumer.

2.2. If the Buyer accepts delivery of the Goods, then this shall be deemed conclusive evidence of the Buyer's acceptance of these Terms and Conditions.

2.3. Any special conditions which apply will be set out in an email to the Buyer and will form part of these Terms and Conditions.

2.4. These Terms and Conditions can only be varied if the Supplier specifically agrees in writing.

2.5. The Supplier is entitled to vary these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions (including any special or varied terms and conditions accepted by the Buyer upon purchase).

2.6. Any complaints by the Buyer must be in writing to the Supplier's address stated in clause 1.8 above.

 

Ordering

3.1. To place an order the Buyer must use the Order process described at www.onske.co.uk/faqs or as per the Suppliers instructions to the Buyer via email if purchasing via BACs transfer or order link.

3.2. All orders for Goods are deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Supplier. The Supplier may choose not to accept an order for any reason whatsoever.

3.3. If the Supplier is unable to supply the Goods then the Supplier will notify the Buyer. The Buyer can either choose to wait until those goods are available or can receive a full refund within 14 days.

 

Price and payment

4.1. The price of the Goods is inclusive of VAT and as displayed on the website and as the Buyer has finalised their choice of made to measure goods. Prices exclude delivery charges as detailed on the website. The total price, including VAT and delivery (if delivery charge is applicable), will be displayed and confirmed upon checkout before the order is confirmed.

4.2. Payment of the price plus any applicable VAT and delivery charges must be made in full before order is processed.

4.3. Once the Supplier receives the order the Supplier will e-mail confirmation of the order (including details of the Goods ordered and the price) together with any applicable consumer cancellation rights.

4.4. The total price you pay for the goods will be shown at the checkout. The Supplier is entitled to adjust the advertised price to take account of any increase in our supplier's prices, the imposition of any new taxes or duties, typographical error, or error in pricing information from suppliers. Should The Supplier have cause to adjust the price you will be offered the opportunity to cancel the order before the dispatch of the goods.

4.5. In the event a product is listed at an incorrect price due to the above (see clause 4.4) the Supplier shall have the right to refuse or cancel any order submitted at the incorrect price whether or not the order has been confirmed. If your payment has already been processed and we subsequently cancel your order, we will immediately issue a refund for the full value of the amount processed.

4.6. Payment is taken at the time of ordering, regardless of the specified lead time stated.

4.7. All order transactions are made in GBP£, this includes all discounts and refunds. Actual exchange rates for your local currency may vary between days of transaction.

 

Supplier's rights

5.1. The Supplier reserves the right to withdraw any Goods from the Website without notice without any liability whatsoever.

5.2. The Supplier reserves the right to refuse any order without liability.

5.3. Unless specifically displayed on the website, prices are not guaranteed for any length of time. The Supplier reserves the right to update the prices displayed and will use their best endeavors to ensure that prices are correct at the time the buyer places an order.

5.4, Where any payment is overdue (does not clear for any reason or is not made on time) then the Supplier will immediately cease or suspend the delivery of any Goods until full cleared payment is received by the Supplier.

 

Delivery

5.5 Made to Order Goods will normally be available at up to 12 weeks after the Order and payment are received by the Supplier.

5.6. Where the Buyer arranges the collection and onwards delivery of Goods with a third party carrier, then the time of that onwards delivery for such Goods will vary and is at the Buyer's own risk.

5.7. The Supplier will use all reasonable endeavors to adhere to any agreed dates for delivery of the Goods. However when the Supplier cannot adhere to an agreed date the Supplier will notify the Buyer to agree an alternative date. The Supplier will never be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any delivery or collection date.

5.8 The title in Goods will only pass to the Buyer upon cleared full payment of the price. Risk in any Goods passes to the Buyer on delivery of those Goods to the Delivery Address.

5.9. It is the Buyer's responsibility to examine the packaging and Goods very carefully for any damage, immediately upon receipt from the Supplier or a third party carrier. If there is any damage at all, for example, packaging shows signs of being torn or squashed, the Buyer must notify the Supplier by email to sales@onskeinteriors.com on the day it receives the Goods from the third party carrier. In addition, where the Buyer is signing to collect a package that appears damaged in any way then the Buyer must sign and write 'Collected Damaged'.

6.0. Buyers must take care when opening packaging. The Supplier can not be responsible for any damage caused as a Buyer removes packaging, for example, if the Buyer uses a knife to remove packaging and Goods are torn.

 

Damaged or defective goods

6.1. It is every Buyer's duty to fully inspect Goods and please refer to clause 5.9

6.2. Where a Buyer is aware that packaging is damaged then they must notify the Supplier in accordance with clause 5.9 above.

6.3. Where a Buyer is aware of damage or defect after packaging has been opened, or the Goods are defective in that they do not comply with the Order, then the Buyer must notify the Supplier by email to sales@onskeinteriors.com within 7 days of the date of delivery by the third party carrier. If the Buyer fails to do so then the Buyer shall be deemed to have accepted the Goods.

6.4. Where the Goods are defective or were damaged while risk and responsibility for the Goods was the Supplier's and the Buyer wishes to make a claim of defect or damage, then:

6.4.1 The Buyer must retain the original packaging. We ask that this be retained in good condition. Without the original packaging the Supplier may be unable to deal with the Buyer's complaint.

6.4.2 If the Supplier agrees to replace the product then they will make arrangements with the Buyer to collect the damaged or otherwise defective Goods from the Buyer and replace them. The replacement Goods will be delivered to the Delivery Address in accordance with clause 6.

6.4.3 The supplier will examine the Goods and determine whether the defect is the fault of the Buyer or the Supplier within 30 days of their return to the Supplier. Where the fault lies with the Buyer the Goods will be returned to the Buyer by delivery to the Delivery Address within 14 days of receipt of the delivery charge being paid by the Buyer. The delivery rate will normally be charged at same rate paid by the Buyer for the original delivery.

6.4.4. Where any fault lies with the Supplier, in view of the Goods sold, a replacement will normally be dealt with within as soon as the Supplier is able, from the date that the Buyer notifies the Supplier of a defect. However, we reserve the right to offer a refund or compensation. Refunds and compensation are normally paid within 14 days of the date of the Supplier's inspection.

6.5. Where returned Goods are found to be damaged due to the Buyer's actions then the Buyer will be liable for the cost of remedying such damage.

 

Consumer cancellation rights and consumer return

7.1. This clause refers to additional rights which Buyers who are consumers may have.

7.2 In addition to any other rights, consumers have statutory rights to cancel the contract for any Goods by contacting the supplier in writing within 7 working days following the day after the consumer collected the Goods or, if later, received the Goods from a third party carrier and will receive a refund.

7.3. Where Consumer Buyers exercise their statutory rights to cancel then the Goods must be returned by the Buyer, at the Buyer's expense, within 14 days of cancellation. The Buyer is under a duty to take care of the Goods until they have been returned to the Supplier. The Buyer requests that in the case of such cancellations Goods be returned in the original packaging with adequate insurance during the return journey.

7.4. Where a Consumer Buyer exercises their statutory rights to cancel then they will receive a refund of all monies paid for the Goods, except for any costs associated with return postal/transit charges in respect of the Goods it returns to the Supplier. If free local delivery was offered to the Buyer, then any return will be at the Buyer's expense and a nominal fee can be charged by the Supplier if the Supplier agrees to collect the goods being returned from the Buyer. Otherwise, the Buyer makes their own arrangements for the goods to be returned to the Supplier.

7.4.1 The Supplier expects the Goods to be returned in good condition. Within 30 days of their return to the Supplier, the Supplier will make an inspection as to the condition of the Goods.

7.4.2 Refunds will be made using the same method of payment that the Consumer Buyer used when purchasing the Goods. Refunds and compensation are normally paid within 14 days of the date of the Supplier's inspection.

7.5. If the Consumer Buyer exercises their statutory right to cancel the contract, but has not taken care of the Goods until they have been returned to and received by the Supplier, or does not return the Goods to the Supplier in their original and undamaged packaging or fails to return the Goods to the Supplier, then the Supplier shall be entitled to deduct from its refund to the Consumer Buyer (as set out in clause 7.4) all such amounts as are reasonably necessary for it to repair or replace the Goods and/or their packaging and/or recover the Goods from the Consumer Buyer (as appropriate). This amount is at the discretion of Onske Interiors Limited and can be up to 35% of the original purchase price.

 

Faulty goods guarantee

8.0. In addition to any applicable Consumer and/or statutory rights, the Supplier offers a manufacturer's guarantee. The manufacturer guarantee is that the materials and workmanship of the Goods will be free from defects for a period of one year from the date that the Goods were collected by the Buyer or the third party carrier. The one year guarantee is valid for all product purchases from January 2015. The product guarantee does not cover normal wear and tear.

8.1. However this entire Clause will not apply if a fault arises due to:

8.2.1. abnormal use or working conditions, failure to follow instructions, misuse, alteration or unauthorised repair, wilful damage, improper maintenance or negligence on the part of the Buyer or a third party; or

8.2.2. Any subsequent mechanical, chemical, electrolytic or other damage after risk has passed to the Buyer, which is not due to a defect in the Goods.

8.3. Where Goods are faulty the Buyer must contact the Supplier by email at sales@onske.co.uk within 7 days of the discovery of the fault or within 7 days of the collection of the Goods where the Goods were faulty on collection or there is any problem with the order.

8.4 Faulty Goods must be returned by the Buyer, at the Buyer's expense, within 7 days of the Buyer's notification to the Supplier in accordance with clause 8.0 above.

8.5 The Supplier requests that the Goods are returned in the original packaging with adequate insurance during the return journey.

8.6. Within 30 days of their return to the Supplier, the Supplier will make an inspection as to the condition of the Goods.

8.7. If the Supplier accepts that the Goods are faulty then the Supplier will make arrangements to refund the Buyer within 30 days of the date of the Supplier's inspection. Refunds will be made using the same method of payment that the Buyer used when purchasing the Goods. The Buyer will also be refunded all reasonable delivery costs.

8.8. If the Supplier does not accept that the Goods are faulty then the Buyer must make arrangements for collection of the Goods within 28 days of the date of the Supplier's inspection.

8.9. Where Goods are not collected by the Buyer or third party carrier within 100 days of the date of the Supplier's inspection then the Supplier will assume no responsibility for returning the goods to the Buyer.

 

Responsibility and use of goods/products

9.1. The Buyer agrees to be solely responsible for the use of any Goods supplied and that they will use the Goods legally and only for the purposes that such Goods are intended to be used for and at all times in accordance with any applicable manufacturer's instructions, advice, suggestion, guidance and information. This includes ensuring that the Buyer reads all the information and guidance supplied by the manufacturer, takes any required precautions and/or tests before use and fully understands what the Goods contain.

9.2. Furthermore the Buyer agrees that they will not misuse any Goods supplied and will abide by any laws applicable to any Goods supplied.

9.3. With all products, it is the Buyer's responsibility to ensure that the Goods are suitable for the Buyer's own use and use a relevant professional or service personnel to install and affix any items that require installation.

9.4. The Buyer specifically accepts that the effectiveness of any products will also be dependent on correct and effective use, storage, inspection and periodic routine maintenance.

9.5. The Buyer specifically agrees that the Supplier has no liability and furthermore that the Buyer will indemnify the Supplier for any losses or expenses incurred whatsoever resulting from any breach of this clause 9.

9.6 Where the Buyer has supplied any specifications and/or measurements, then their accuracy remains the sole responsibility of the Buyer and the Buyer shall be solely responsible for any costs and/or expenses incurred because of any inaccuracy or problems arising as a result of any specifications and/or measurements provided.

 

Limitation of liability

10.1. Nothing in these Terms and Conditions shall exclude or limit the liability of the Supplier for death or personal injury resulting from the negligence of the Supplier or its employees or agents or for any liabililty which cannot be limited or excluded by law.

10.2. The Supplier shall never be liable for any indirect, incidental or consequential loss or damage whatsoever. All goods are supplied on the basis that they are for use in domestic environments only.

10.3. Time shall not be of the essence and the Supplier shall incur no liability to the Buyer in respect of any failure to deliver the Goods to the Delivery Address by any agreed date.

10.4. Other than those implied by law where the Buyer is dealing as a Consumer, in the event of the Supplier breaching any of these Terms and Conditions the Buyer's remedies are limited to damages which in no circumstance whatsoever will exceed the price of the Goods.

 

Waiver

Nothing in these Terms and Conditions and no express or implied waiver by the Supplier in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.

 

Force Majeure

The Supplier shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, accidents, war, fire, strikes, lock outs, failure of any communications including telecommunications or computer systems, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Supplier shall be entitled to a reasonable extension of its obligations.

 

Invalidity and severance

 

Each clause or any part at all of these Terms and Conditions is to be regarded as independent of the others. This means that should any clause or any part at all of these Terms and Conditions be found to be unenforceable or invalid it will be severed and will not affect the enforceability or validity of the rest of these Terms and Conditions.

 

Governing law and jurisdiction

These Terms and Conditions shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.

Finally .....

We pride ourselves on our reputation, service levels and products – in the first instance, please contact us on one of the many methods available if you are unhappy or unsure of any aspect of a purchase, no matter how small a query– We aim to resolve your concerns immediately and to your satisfaction.

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