We aim to dispatch most furniture items within 2 to 5 working days. Sometimes an item may take slightly longer due to logistics and warehousing or if an item has sold out of stock, however, in this event, we will always notify you via email promptly.
We work with a select group of respected partners to get your goods to you, well packaged and as quickly as possible.
We work with the following established delivery services and with The Pallet Network for pallet freight deliveries.
Larger and heavy goods go via the national pallet network and once they arrive at the depot closest to delivery address, they will call you ahead to book in delivery with you directly.
Deliveries are Monday to Friday during working hours. We cannot give an exact time of day for pallet deliveries but most carriers will send updates to your mobile phone for smaller items or contact you via phone notifying you in advance for larger items. You can then upgrade or change your delivery options with them as required.
**Please note: Heavy or large items (eg marble tables, large chairs) will be dispatched via a pallet service due to their weight and size and to protect them. Pallet delivery is to doorstep only, as couriers are not insured to bring an item into your property, however, drivers do assist at their discretion but we cannot demand that they do so. We will advise you of this when necessary and recommend you have some assistance at hand as needs be.
2. Delivery Costs
During the order process, the most effective delivery option will be calculated based on number of items, size of the item(s) and the destination area. For larger orders or if ordering multiple items, contact us prior to purchase and we can work out a tailored option and price for delivery to make it as cost efficient as possible.
If you are in Northern Ireland, Scottish Highlands, Jersey or Isle of Man or other non-standard destinations there may be an additional carriage charge to pay, depending on the item weight and shipping size. If so, we will contact you via email to notify you of such.
3. Returns Policy
All of our products are covered by a One Year manufacturers warranty and, although highly unlikely, in the event that your item develops a manufacturers fault within 12 months of purchase we will be delighted to repair or replace such for you, free of charge.
When you accept the goods from the courier:
a. Check the item(s) to ensure there are no visible marks or damage, as you are signing that you have received it in perfect condition and that you are satisfied with it.
b. If goods or packaging are damaged or unsatisfactory you should write the word 'damaged' or 'unsatisfactory' on the delivery note. If you cannot check the goods please write 'unchecked' on the delivery note. This is important, as if goods have been damaged in transit, and you sign for them, then we have no recourse to pursue a damages claim with the carrier and we have to deduct delivery cost from any refund.
c. Tell us in writing (via email is fine) about any damaged or unsatisfactory items within 7 days from the date of delivery and return the item(s) within 14 days from the date of delivery in unused condition and in the original packaging for a refund of the purchase cost of the item(s).
d. For bespoke custom made order item being returned as unsuitable, there is a 20% restocking fee.
e. We do not uplift goods for return purposes.
Please allow time for the item to return to us, to be inspected, and your refund will then be actioned and processed back to your account normally within 3-5 working days. Online payment service providers sometimes take a few days longer to process your refund.
If you use Paypal as your preferred payment method, they also offer refunds on any return shipping costs (T&Cs apply). Check with them directly via your customer account to activate this service.The warranty starts on the day following your receipt of the product. If there is a problem with your product please contact us as soon as you unpack the item, take photos of both the packaging and item the way it arrived and retain all packaging. We will always do our utmost to resolve any issue that may arise.
The warranty does not include buttons on sofas or chairs as they may catch so are not associated to any manufacturing defect. This guarantee specifically excludes faults caused by accident, neglect, and misuse.
Should your product develop a fault within the first fourteen days of purchase you many return your goods for a full refund providing you return the unit in the same condition as supplied and with the original packaging. This does not affect any statutory rights that you may have.
If you need clarification on any aspect of the delivery and returns process prior to purchase please call or email us at firstname.lastname@example.org and we would be happy to discuss any issue you may have.