We hold most of our stock in Sussex, UK for items showing as in stock but excluding marble tables, we aim to dispatch out of our warehouse within 72 hours or 3 working days, from the date of order, for a kerbside or courier delivery.
For smaller and lighter items (eg: decor, lighting, single dining chairs, office chairs, side tables) delivery is via DPD and they will send updates to you via phone and/or email. You can then change delivery options via the DPD website.
For larger and heavier goods (eg: armchairs, fibreglass tables, pod chairs, large glass coffee tables and sofas) delivery is via pallet service to kerbside to protect them in transit. Once the item arrives at the depot closest to the delivery address, the depot are requested to call you directly to book in a suitable delivery date with you. Pallet deliveries are scheduled 9am - 5pm Monday to Friday and pallet companies do not provide short window times like smaller item couriers.
During the checkout process, the most effective delivery option will be calculated based on number of items, size of the item(s) and the UK destination area.
But as a guide please find our delivery services below:
- Small and medium items are sent via DPD
- Larger armchairs and heavier items delivered by TPN Pallet Courier
- For London or South East only you can select a 2 person van service option
- You can also select FREE collection from our warehouse at BN9 Sussex as an option and arrange your own courier
For larger orders or if ordering multiple items, please contact us at email@example.com prior to purchase and we can work out a tailored option and price for delivery to make it as cost efficient as possible.
For our full delivery procedures and more information please read our delivery information here.
If you have an issue with any item or wish to return your order because you have changed your mind, please contact us firstname.lastname@example.org to let us know.
Our standard returns policy for items bought is 30 days. This applies to all purchases, once we are notified within 14 days from date of receiving the goods.
Every effort will be made to ensure that the products you have ordered arrive undamaged and without defect. Please open and check your order within a reasonable time (usually 5 days) from receipt of your products and inform us of any transit damage problems immediately. All items and parts of items must be checked for any damage prior to assembly.
To view our full returns policy including how items must be returned to us and how we refund please read our returns information here.
Please feel free to get in touch to ask any questions you may have about our products or service. Simply email or phone using the relevant details below and we will call or email you back within 24 hours.
Online Chat: Available on the lower right of the screen on our website
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Call us: 01273 257723
Our business hours are 9:00am to 5:30pm Monday to FridayVisits to our Newhaven warehouse are weekdays by appointment. Please contact us.
Wanted one of these chairs ever since seeing one on ‘Frasier’ back in the day, I know!! Finally got round to getting one and after much research decided on the Onske. I must admit I was a bit disheartened when the massive box arrived with ‘made in China’ written on it but there was no need as the quality is absolutely superb, it really is stunning and the most comfortable chair I’ve ever sat in. Other reviews have already gone into detail about how this repro has all the key features of the originals so all that’s left to say is, If you want an Eames repro, get this one.
After a lot of deliberation and research I finally decided to pull the pin on my Eames Lounger & Ottoman. I asked for swatches of the three different colours and these arrived the next day! From the reviews I had seen on line and the photographs showing the construction of the chair I decided on the Dark Tan colour. Whilst this is a reproduction of the originals, you have to remember all new versions made under license are actually repo's...it was therefore important to look at the different elements of the chair in comparison, which is easy on line. The chair arrived really quickly as it was in stock and the delivery was smooth, with no issues (apart from being in the shower when the driver called, typical!!) The packaging of the items was really good. The box was sturdy and the chair and ottoman were ully protected. My son and I were easily able to remove the chair and ottoman from the box and locate both items in the lounge. Out of the box I finally was able to see the chair up close and I can honestly say I am really impressed with it. The wood is perfect, the leather is soft and colour is the same as the swatch. I am really happy with my purchase after all the deliberation over the years...it looks amazing in the room and I haven't stop sitting on 'Dad's chair" since delivery. Would definitely recommend!
After researching lots of options we decided that while it was more expensive than others the Onske Eames replica was the one we wanted.
We requested leather samples and then ordered online. Delivery was slightly earlier than we expected and the chair is perfect.
This is how online shopping should be. Thank you.
Dear Howard, thank you for taking the time to review and for your comments. These are much appreciated. Kind regards, Martina
All as promised
I opted for the black waxed aniline leather and palisander veneer. The leather is excellent - I previously had a much older repro with leather which seemed to have been coated, and eventually started to peel. I cannot see how the leather on Onske’s version would do this as it seems to be dyed right through and does not have a surface chrome finish. This means it should patinate quickly (and make it look even more authentic). This is starting to happen already and the leather looks really good.
My old Eames repro did not feature shock mounts, the back being solidly mounted to the base. Nor were the seat and Ottoman cushions interchangeable to even out the wear. Oske’s version, in contrast, has the authentic-style rubber shock mounts so that the chair “gives” when you sit in it - central to the “base-ball mit” concept behind the chair. The seat and Ottoman cushions on Onske’s version are interchangeable, and the seat cushion has vents to allow air to escape when you sit in it -as per the original. The bases to the Ottoman and the chair follow the Herman Miller classic pattern, with adjustable feet to allow the units to be levelled on an uneven floor. The palisander veneer is well figured and I’m pleased with it.
Given the presence of the shock mounts you have to be careful not to put excessive pressure on the armrests - on all Eames lounge chairs these are epoxy bonded to the shells, which I didn’t know when I bought my previous repro, which did not have shock mounts, about 12 years ago. In practice this means not allowing people to sit on the chair arms, and ensuring you lift/move the chair by the base not the arms. Levering yourself out if the chair by the armrests is probably not a good idea either.
The leather has a matt finish which I am completely happy with. As a package these repros are very good value given their quality. I could not see how the licensed version would improve on them even at 5 times the price. Onske’s service is good - they will send samples of the leather you are interested in so you can check it out - the samples I received matched the leather used on the chair and ottoman when they arrived. They were happy to answer questions before ordering and sent photos, which was really helpful. The units arrived sooner than promised which was excellent, and the delivery driver was really helpful and helped me lift the boxes into the house which helped me get them unpacked out of the weather. All in all buying these was a good experience and I would definitely purchase from Onske again.